Skip to main content

My New's Great, but Nobody can Hear Me

I picked up my new iPhone 4 on Sunday.  Like I said in an early post, it is amazing.  Now, I tend not to talk much on the phone, so when I wrote my first post I had yet to make a call.  On Monday, my wife called and could not hear anything I said.  I could hear her, but she heard nothing.  Not good for a phone that was only one day old.  I messed around with the phone a little bit Monday evening at home.  I soon discovered the microphone portion of the phone did not work (people could only hear me during calls when I used the headphones or speakerphone).

I quickly made a call to Apple.  Their phone support is wonderful.  The agent had me attempt a few fixes, include a clean reset of the phone.  Nothing worked, so I called Apple back with my case number early Tuesday morning.  I was provided with the option of shipping the phone in for replacement or purchasing Apple care (2 year coverage) for $60.  If I purchased the coverage a new phone would be sent to my house ASAP.  I did purchase Applecare coverage for my Macbook Pro a few years ago and was really happy with the service.   I decided I did not want to be without a phone for a few days so I picked up the Apple Care (it extends the normal 90 day coverage to two years of coverage).  The phone was at my house today (shipped overnight).  Not bad at all.  I already have the new phone synced up and ready to go.  It works perfectly!

I always think one of the best measures of a company is how they perform when something goes "wrong."  I am always happy with costumer service at Apple.  They are fast, professional, and have always left me satisfied.  They even replaced my battery on my notebook computer (something few computer companies will do).  Yes, Apple is pricey, but you do get what you pay for!

I think back to a local limo company I used a few years ago.  The bus I rented broke down on I-75, the way this company reacted went above and beyond what is expected.  I left that evening more impressed with the company than if everything would have went as planned.  What are some companies you prefer working with?  What about companies you would like to avoid?


  1. Hey Mike,

    I do business with lots of companies wether it be personal or business.

    Some that I like are: Verizon Wireless, LL Bean (clothing store), Strategy One computers (southgate) Bob Peranis hockey shop (Taylor), Millers bar (Dearborn), Rays Prime Meats (Taylor)

    Some that I dislike are: Comcast, Sibley Gardens (I like their food, but don't like the service.... it could be better), Trenton Printing.

    All in all, if a company goes the extra mile to make you feel like they really "appreciate" your business, that is all that I am looking for.

    Ben Morris

  2. I have heard great things about Millers, I have to try one of those burgers. Thanks for the kind words


Post a Comment

Popular posts from this blog

Your Own Personal Library Catalog

So, how many of you have remember using an old style, card catalog?  You know, you want to find a book in your local library, so you pull out the long drawers flipping through cards.  Well those days are long gone of course (thankfully) and nearly all libraries use an electronic catalog system to keep track of their collections.  Many of the school districts in Wayne County are using a system developed by Follett .  It is a great system for school age children and prepares them for many of the advanced catalogs available in public and university libraries. Catalog software is quite expensive and really impractical for home libraries.  Some book lovers may create their own spreadsheet or database to keep track of their books, however there is a great (free) tool online to not only catalog your books, but also meet and communicate with other book lovers online.  The site is a wonderful site that lets you catalog your own home library.  Think of it as a "Facebook

A Once-In-A-Lifetime Event

Back in November I wrote about what I believe to be the best part of my job; running into Carlson High School graduates that are success stories and hearing about how well they are doing in the "real world."  Carlson High School graduate Nathan Matatall is clearly one of these success stories.  After graduating from Carlson High School and Michigan State University Nathan has gone on to very successful career at Dell Computers.  The News Herald even published a feature piece on Nathan a few years ago.  This past week, Nathan provided my family with a once-in-a-lifetime experience that I will never forget.   Nathan, my former public speaking student, contacted me via email a few weeks ago and inquired about taking my kids on a tour of Marine One (one of the helicopters used to transport The President of the United States and other dignitaries) and to possibly attend the landing of Air Force One when President Obama was scheduled to arrive in Detroit.  I was very excited a

Gadgets on my Radar for 2013

With the start of a new year it is time to think about what gadgets I need to update in the Pehote household this year.  I make about two or three gadget/technology updates each year and I am sure 2013 will not be different from previous years.  In 2012 I made a few major purchases, including a new laptop and phone.  So what do I have in mind for 2013?  Let's see: A New iPad :  I currently own the iPad 2, 16g version.  I look back and realize that I should have purchased one with more storage space.  My iPad2 still works fine, so I will keep it around for the kids.  I never thought the retina display would mean much, but since purchasing my new iPhone 5 a few months ago it is really easy to notice the difference.  Now, I may have to take a look at the new iPad Mini but I plan to stick with the full size and more storage space (maybe 32 gig). Should I give the iPad mini a try? A New Printer :  Yep, it looks like it is time to hit CNET and find a new printer for my home.